Returns and Exchanges

The Aquarium Factory accepts returns and exchanges in accordance with consumer law.

Change of mind;

Please note we are not required to provide a refund or replacement if you change your mind, however, if you return your item with proof of purchase within 7 days of purchase we will provide you a credit note for your purchase.

Please note there are no returns/exchanges on livestock. We offer a limited guarantee so long as proof can be shown that your water quality is as it should be for the breed of fish.

Faulty;

If your purchase is faulty, please return your purchase to our store and we will repair or replace the item within a reasonable time.